Jomajo Cleaning Service Pty Ltd

TERMS & CONDITIONS

1. GENERAL TERMS & CONDITIONS

"The Company" refers to Jomajo Cleaning Service Pty Ltd, ABN 115 526 830 and any other entity to which the Company assigns its rights.
"Client, Customer" refers to any person, persons, business, or organisation for whom the Company provides services under an agreement.
"Contract" refers to the written agreement outlining the terms of services provided by the Company to the Client.
"Works" refers to the services listed in quotations, service agreements, or any requests made by the Client and agreed upon by the Company.
"Employee or Cleaner" and "Sub-Contractor" refer to individuals employed or engaged by the Company to perform services.
"Service Agreement" refers to a detailed document specifying the services provided, frequency, hours, location, commencement and termination dates, payment terms, key/access pass custodianship, and other relevant conditions.
"Payment Fee" refers to the fee payable by the Client to the Company for services rendered.
"Site" refers to the physical location where services will be performed, as agreed upon in the Service Agreement.
"Force Majeure" refers to any event beyond the control of the Company, including but not limited to natural disasters, strikes, pandemics, or government restrictions, which prevent the performance of obligations under this agreement.
"Intellectual Property" refers to any reports, documents, methodologies, or systems created by the Company in connection with providing services.

2. PAYMENT FEE

Late Payment Fee: Applied for payments not made within the agreed timeframe.
Cancellation Fee: For frequent service cancellations with less than 12 hours' notice.
Early Termination Fee: For cancellations or cessation of contracted services before the end of the agreement term.
Delayed Start Fee: If the Company is delayed by the Client in commencing services, charges apply in fifteen (15) minute intervals.
Additional Hours/Call-Out Fee: Additional services outside the agreement will be charged per hour, per person.
Travel Fee: Applicable for services performed outside of the Northern Suburbs.
After-Hours Fee: Charges apply for services requested outside of standard business hours.
Administration Fee: A processing fee may apply for additional administrative work required outside standard agreements.
Reimbursement Costs: Any costs incurred by the Company for goods or services requested by the Client will be charged accordingly.
Amendment Fee: Any changes made by the Client to the service agreement after acceptance may incur an administrative fee.

3. PAYMENT TERMS & CONDITIONS

Unless specified otherwise, all payments are due within seven (7) days from the invoice date.
Payment terms may be adjusted under a signed agreement between the Company and the Client.

3.1. End of Lease/Bond Cleaning/Post-Construction Cleaning:

Payments must be made within seven (7) days of invoice issuance. Final invoices will be submitted only after passing inspection.
For large contracts, instalments or a payment plan may be implemented, with final payments due upon contract completion.
Keys will only be returned once full payment has been made for the invoice total.
Unless otherwise agreed upon, 50% deposit is required prior to the scheduled service.

3.2. Account Services and Monthly Billing Terms:

Jomajo Cleaning Service Pty Ltd offers Clients the option to create an account for ongoing services. If accepted, Jomajo will establish a monthly invoice for billing purposes.
Payment for monthly invoices must be made within seven (7) days of the invoice date.

3.3. Additional services and call outs will be as follows:

Payments will be charged per hour, per person at the hourly rate (hourly rate will vary on penalty rates, location, etc.).

3.4. A minimum of two (2) hour call-out fee

will be charged regardless of the works being completed in less than two (2) hours. Works requiring more than two (2) hours will be charged accordingly (per hour, per person at the hourly rate).
Additional hours to works not specified in an agreement will be charged accordingly (per hour, per person at the hourly rate).
Travel fee will apply based on the circumstances.
After hour or non-business hours fee will apply based on the circumstances.

3.5. Methods of Payment:

Payments can be made via bank transfer, credit card, or other approved payment methods.

3.6. Disputed Invoices:

Clients must raise any disputes regarding invoices within five (5) business days of receipt.

3.7. Non-Payment Consequences:

Failure to pay may result in service suspension, legal action, or referral to a debt collection agency.

4. EMPLOYEES & SUB-CONTRACTORS

The Company ensures all employees and sub-contractors are:

Reliable, trained, and certified.
Screened prior to employment.

Employees and sub-contractors must maintain transparency and honesty during their employment. Failure to do so may result in termination.

Clearances and compliance may include:

National Police Clearance
NDIS Workers Screening

Working with Children Clearance
White Card
Working at Heights Certification
Elevated Work Platform Certification

COVID-19 and Flu Vaccination (for vulnerable clients)

4.1. Uniform and Identification:

Employees and subcontractors must wear Company uniforms and always carry identification.

4.2. Code of Conduct:

Employees are required to adhere to professional standards, including punctuality, respect, and confidentiality.

4.3. Training:

Ongoing training and workshops will be provided to ensure compliance with safety standards and service quality.

5. Customer Responsibilities and Commitments

The Customer agrees to the following conditions to ensure a safe and efficient service delivery by Jomajo Cleaning Service:

The premises must provide a safe and secure working environment for the Cleaner to carry out their tasks without unnecessary risks.
The Customer will ensure clear and unobstructed access to and from the premises, allowing the Cleaner to perform their duties safely and efficiently.
Full access to essential utilities and services will be made available, including running hot and cold water, electricity, waste disposal facilities, and any required appliances.
If the Customer requests the use of their own cleaning tools or equipment, they must guarantee that such equipment is in good working order and safe to use. Jomajo Cleaning Service cannot be held liable for incomplete tasks or health risks caused by faulty or unsafe equipment.
The Customer will notify Jomajo Cleaning Service in advance of any potential hazards, risks, or safety concerns on the premises, such as wet floors, uneven surfaces, or other dangerous conditions.
The Customer confirms they have the legal authority to grant access to the premises for the purpose of delivering the requested services.
Should the cleaning tasks require the movement of heavy furniture or appliances (e.g., couches, refrigerators, or large items), the Customer will ensure these are moved beforehand to prevent delays or safety risks.
Fragile, valuable, or sentimental items (e.g., cash, jewellery, artwork, antiques) should be safely secured or removed from the premises prior to the Cleaner’s arrival.

6. PUBLIC LIABILITY INSURANCE

Jomajo Cleaning Service Pty Ltd maintains a Public Liability Insurance Cover of $20,000,000.00. This insurance covers damage, loss, or injury caused directly by the Company's employees, subcontractors, or services provided. Evidence of insurance coverage can be provided upon request.
Clients must notify the Company immediately in writing of any incidents that may give rise to an insurance claim.
The insurance does not cover damages resulting from pre-existing conditions, structural faults, or negligence by the Client.

7. HEALTH & SAFETY POLICY

Jomajo Cleaning Service Pty Ltd prioritises health and safety by adhering to NT Work Health and Safety regulations.

Employees receive regular training and refresher workshops.
Safety equipment is provided and must be used at all times.
Hazardous chemicals are handled according to manufacturer instructions and safety guidelines.
Clients are responsible for ensuring safe and accessible working environments.
All incidents or hazards must be reported immediately.

Client Responsibilities:

Ensure clear access to the premises.
Inform the Company of any potential hazards.
Maintain a safe and secure working environment.

8. QUALITY ASSURANCE

Jomajo Cleaning Service Pty Ltd is committed to delivering high-quality services:

All cleaning tasks are performed efficiently and professionally.
Maintenance issues are reported promptly.
Approved cleaning chemicals are used.
Temporary warning signs are placed in wet areas.
Security systems and lighting are handled appropriately during after-hours services.
Waste and rubbish are removed off-site.

Inspection Process:

Regular site inspections by area supervisors.
Documentation of completed tasks and identified issues.
Immediate rectification of any service concerns.

Communication Channels:

Via phone: 08 7943 2114
Via email: info@jomajo.com.au
Cleaners’ Communication Book on-site.

9. Exclusions and Limitations

To the extent permitted by applicable law, Jomajo Cleaning Service shall not be responsible for:

Failure to complete or provide the Service due to the Customer’s inability to provide a safe working environment.
Any damages resulting from defective cleaning materials or cleaning equipment supplied by the Customer.
Any loss or damage incurred by the Customer or any third party arising from a force majeure event, which is defined as any event beyond the reasonable control of Jomajo Cleaning Service.
Existing dirt, wear, damage, or stains that cannot be completely cleaned or removed.
Any wear or discolouration of fabric and/or surfaces becoming more visible once dirt has been removed.
Any loss resulting from breakage or damage to goods, valuable items (including antiques or items of sentimental value), or the Premises.
The cost of key replacement or locksmith fees, unless the keys were lost by Jomajo Cleaning Service or the Cleaner.
Jomajo Cleaning Service will not be liable (including liability for negligence) for any loss or damage, whether direct or consequential, suffered or incurred by any person in relation to the products or services provided, including any loss caused by, or resulting directly or indirectly from, any defect, deficiency, or failure in the products or services used or provided by Jomajo Cleaning Service.

10. Accidents, Breakage, Damage & Theft

Jomajo Cleaning Service is not responsible for accidental damage. Any suspected damage must be reported to Jomajo Cleaning Service within 24 hours of the service.
To the extent permitted by applicable law, the Customer shall forfeit the right to claim compensation for any loss or damage if the incident is not reported to Jomajo Cleaning Service within 24 hours following the completion of the service.
To the extent permitted by law, Jomajo Cleaning Service shall not be liable for damage or loss to the following items: cash, jewellery, artwork, antiques, items of sentimental value, or damage to surfaces including, but not limited to, shower screens, floors, and countertops.

11. Fee for Non-Access to Premises

In the event that the premises cannot be accessed, preventing the scheduled service from being carried out, Jomajo Cleaning Service will charge a fee to cover administrative and travel expenses.
For domestic services, the fee will be $80 (including GST).
For commercial services, the fee will be $65 per hour, per person (including GST).

12. Privacy and Data Protection

Jomajo Cleaning Service Pty Ltd is committed to protecting the privacy and confidentiality of our client’s information. All client information is securely stored and retained for up to three (3) months, unless otherwise required by law. This information may be used internally to enhance service delivery, improve operational efficiency, and develop marketing strategies.
We do not sell, share, or disclose client information to third parties for marketing or commercial purposes. Client data will only be shared if required by law, regulation, or with explicit client consent.
Jomajo Cleaning Service Pty Ltd implements strict data security protocols to ensure all personal information remains protected against unauthorized access, misuse, or disclosure.

13. Arbitration Clause

Any dispute, controversy, or claim arising out of or in connection with these Terms & Conditions, including any question regarding their existence, validity, or termination, shall be submitted to binding arbitration in accordance with the Australian Centre for International Commercial Arbitration (ACICA) Rules.
The arbitration shall take place in [Darwin Northern Territory], Australia, and the language of the arbitration shall be English.
The decision of the arbitrator(s) shall be final and binding on both parties, and judgment upon the award may be entered in any court having jurisdiction thereof.
Each party shall bear its own arbitration costs unless otherwise determined by the arbitrator.

14. Cancellation Fees

The Customer must provide at least 12 hours' notice to suspend or cancel a service for any reason.
If 12 hours' notice is provided, Jomajo Cleaning Service will make reasonable efforts to reschedule the service in alignment with the Customer’s preferences, subject to cleaner availability.
If the Customer fails to provide 12 hours' notice prior to the scheduled service, the Customer agrees to pay a cancellation fee of $80 (inclusive of GST) to cover administrative costs, lost time, and to compensate for the cleaner’s time.
For regular domestic cleaning services, 12 hours' written notice referencing the last cleaning date is required to cancel an ongoing arrangement.

15. Termination

For domestic services and one-off non-contractual services, either party may terminate this Agreement by providing at least 12 hours' notice prior to the scheduled Service Time.
For services under a contractual or ongoing agreement, either party may terminate this Agreement by providing at least 4 weeks' written notice. Such notice must be given in writing by both Jomajo Cleaning Service and the Customer.
Jomajo Cleaning Service reserves the right to terminate this Agreement immediately if the Customer is in breach of any term or condition of this Agreement.

16. Complaints

If the Customer is dissatisfied with any aspect of the Service provided, they must notify Jomajo Cleaning Service within 24 hours of the completion of the Service.
The Customer is required to submit a minimum of 3 photographs of the areas requiring further attention via email or enquiries page on the Jomajo Cleaning Service website.
Jomajo Cleaning Service is committed to exceptional customer service and will respond as promptly as reasonably possible. It is at the sole discretion of Jomajo Cleaning Service whether any alterations, refunds, or remedies are offered in response to the complaint.

17. Copyright

The content of this Agreement is protected by international copyright laws and may be used for personal reference only. Subject to applicable law, permission to copy, alter, reproduce, publish, transmit and/or otherwise distribute this content is forbidden without first obtaining the prior written permission of Jomajo Cleaning Service

18. Severability

If any provision of these Terms and Conditions is found to be invalid, unlawful, or unenforceable by a court or other competent authority, that provision will be removed or modified to the minimum extent necessary to make it valid and enforceable. The remaining provisions will continue in full force and effect, unaffected by such determination.

19. Changes to this Agreement

Jomajo Cleaning Service reserves the right to update or modify these terms and conditions at any time without prior notice and may do so by publishing an updated agreement on its website. Each updated agreement will take effect 12 hours after it has been published on the website.

For further details or clarifications, please contact Jomajo Cleaning Service Pty Ltd via:

Email: info@jomajo.com.au
Phone: 08 7943 2114
Mail: PO Box 40395, Casuarina, Darwin NT, 0811

Jomajo Cleaning Service Pty Ltd

TERMS & CONDITIONS

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